Leading through Change

Client: Charity

The Picture Before

There were high levels of conflict amongst the senior leadership team which led to inconsistency of productivity across 24/7 shifts. Poor communication between senior managers - as well as with the team leaders – resulted in low staff morale and a negative impact on outputs.


  • Agree and implement a communications strategy within the senior management team
  • Increase productivity to reduce “dropped calls” to below 2%
  • Agree and implement processes to work together to improve supply chain
  • Set up project teams to address specific issues across the business
  • Work as one team, not separate “silos”
  • Look for continuous improvement across the organisations and work together to assess, design, implement and embed new processes for the benefit of all

The Service Motiv8 Provided

  • Developed a 9 month programme covering key areas including; effective communications, personal preferences, performance mgt, team working, handling conflict, priority management, problem solving and decision making
  • Areas for improvements were agreed at the beginning of the programme and teams were set up to encourage working together, problem solving, decision making and presenting of solutions to executive team
  • 360 degree assessments were completed both before and after course attendance to demonstrate positive impact on reports and colleagues .As well as ensuring development continued after the course focused on final areas for development as highlighted by peers , reports, and line managers
  • One to one coaching was made available in between the monthly sessions
  • All delegates completed actions in between sessions to demonstrate progress of their chosen continuous improvement project as well as return on investment
  • Monthly progress reports with the senior management team
  • Highly interactive sessions using variety of methods including psychometrics, one to one feedback from the trainer and each other, role plays involving actors, real case studies and situations, regular reviews and action planning
  • Final presentations to demonstrate ROI from the delegates to executive team


  • Built strong relationship with both the delegates and executive team increasing openness and honesty throughout the programme
  • Business achieved all the agreed outcomes by the end of the programme
  • All delegates developed better relationships with each other, the executive team and team leaders
  • All delegates were more committed, involved and actively looking for ways to improve the business in a structured and objective way
  • All programme goals were achieved and some exceeded

What The Client Said

“Carolyn is an extremely experienced management development trainer with a wealth of diverse management experience obtained from a range of Blue Chip companies. Never resting on her laurels, she stays ahead of the competition by ensuring she is at the forefront of current management development thinking. 

Carolyn is equally at home delivering to Senior Executives or clerical staff at any grade, maintaining excellent delivery at all times. You cannot fail to be impressed by Carolyn's professionalism, knowledge, skills and personality. When Carolyn delivers training you know you are getting value for money and you can rest assured that she will have the business interests at heart at all times she is working with you.”