Communication Skills

Navigating Relationships

Navigating Relationships ensures that staff have the necessary skills to build rapport in the workplace to increase the effectiveness of communications - within their team - resulting in a positive impact on productivity and improvements in service levels.

Who It’s Designed For

This course has been designed for anyone who would benefit from understanding their own communication styles and preferences in order to build more effective relationships with colleagues, friends and family.


  • Staff employed
  • Aspiring team leaders, supervisors and managers
  • Existing team leaders, supervisors and managers

Learning and Development Objectives

  • Understand your own personality style and how you relate to others
  • Understand the barriers to effective communications
  • Know how to build rapport
  • Know how to question and listen effectively
  • Be able to recognise and handle different types of behaviour
  • Recognise the different methods of handling conflict

Overview of Navigating Relationships

This is a two day course including comfort and lunch breaks

  • Barriers to Communications
  • The Power of Behaviour
  • Rapport
  • Completion of Personal Style Inventory
  • Listening Skills
  • Questioning Skills
  • Influencing
  • Feedback & SARA
  • Transactional Analysis
  • Assertiveness
  • Conflict Handling
  • Assessment