Creating Positive RelationshipsNavigating Relationships ensures that staff have the necessary skills to build rapport in the workplace to increase the effectiveness of communications - within their team - resulting in a positive impact on productivity and improvements in service levels.  Who It’s Designed For  Learning and Development Objectives  Improving communication will help you to;

  • Get the best out of individuals and teams
  • Explain yourself clearly to others
  • Understand why people behave as they do
  • Predict how people will behave
  • Influence and persuade others
  • Gain other people's commitment
  • Delegate and motivate more effectively

 Overview of Creating Positive Relationships     How well do you know yourself and others?  Why do you get on well with some people but not others?Why do other people seem abrupt or aggressive towards you for apparently no reason?How can you build rapport with people that you currently find it hard to get on with?    This three hour session will; 

  1. be very interactive and fun. The facilitator(s) will help you to explore your preferences for communicating with people and what you can do to improve your future relationships. You will also receive your own profile to act as a reminder and for personal reflection after the event.
  2. will help you understand how to communicate more beneficially with different people, and is a basis for techniques that can be used to listen, influence and persuade more successfully. Psychological Type Indicator (PTI) increases our understanding of the way we interact with others. Its practical value lies in promoting effective interpersonal relations as it underpins all the skills we use to communicate, both formally and informally with our peers, managers, clients and even our friends and family!
  3. promote a positive approach to individual differences, demonstrating that different working styles can be complementary, rather than a source of friction or conflict and that by understanding your own style and those of others you can develop relevant skills to analyse successful and not so successful interactions and be flexible.

 During the event, you will complete a confidential, non-judgmental, personal profile which will provide you with an outline of;

  • where you prefer to get and focus your energy or attention
  • how you prefer to gather information
  • the process you prefer to use in coming to decision
  • how you prefer to deal with the world around your lifestyle 

 Time will then be spent explaining the generic areas of the profile to provide insights into the various ways in which different personalities approach each of the above areas. There are no right or wrong, good or bad personality profiles. It is all about our individual preferences which are normally acquired by the time you are seven years old! Once you have your profile and understand the implications of this, you have the choice of adapting your current approach of communicating with people to improve the results you are currently getting.