Communication Skills

Navigating Relationships ensures that staff have the necessary skills to build rapport in the workplace to increase the effectiveness of communications - within their team - resulting in a positive impact on productivity and improvements in service levels.

Who It’s Designed For

This course has been designed for anyone who would benefit from understanding their own communication styles and preferences in order to build more effective relationships with colleagues, friends and family.


  • Staff employed
  • Aspiring team leaders, supervisors and managers
  • Existing team leaders, supervisors and managers

Learning and Development Objectives

  • Understand your own personality style and how you relate to others
  • Understand the barriers to effective communications
  • Know how to build rapport
  • Know how to question and listen effectively
  • Be able to recognise and handle different types of behaviour
  • Recognise the different methods of handling conflict


Overview of Navigating Relationships

This is a two day course including comfort and lunch breaks

  • Barriers to Communications
  • The Power of Behaviour
  • Rapport
  • Completion of Personal Style Inventory
  • Listening Skills
  • Questioning Skills
  • Influencing
  • Feedback & SARA (the emotions experienced when receiving constructive feedback)
  • Transactional Analysis
  • Assertiveness
  • Conflict Handling
  • Assessment 



Creating Profitable Relationships

Ensuring you are heard, noticed, stand out of the crowd and remembered! 

How can you make yourself heard and noticed amongst the crowd?

How can you ensure that people remember you?

How well do you know yourself and others?

Have you ever wondered why you react to particular situations in the way you do and why other people react differently?

Why do you get on well with some people but not others?

Why do some people seem abrupt or aggressive towards you for apparently no reason?

How can you build rapport with people that you have just met or currently find it hard to get on with?


Shouting isn’t the best way to get yourself noticed or heard! Creating Profitable Relationships will maximise future opportunities by helping you to tune in to people's individual wavelengths better.


Who It’s Designed For 

This three hour workshop is designed for anyone who wants to have greater influence, impact and control on relationships and communications.


    • Self-employed - make yourself more noticeable, memorable, sellable and buyable.
    • Staff employed - you will be able to improve your working relationships with your colleagues and be in more control of your reactions to situations as they arise.
    • Aspiring team leaders, supervisors and managers - stand out from the competition by effectively managing your relationships and communications with others to maximise results.
    • Existing team leaders, supervisors and managers - build rapport within the team and deal with conflict in positive ways to maximise future potential and results.


Learning and Development Objectives

  • Get the best out of individuals and teams
  • Explain yourself clearly to others
  • Understand why people behave as they do
  • Predict how people will behave
  • Influence and persuade others
  • Gain other people's commitment
  • Delegate and motivate more effectively

Overview of Creating Profitable Relationships

This three hour session will;

  1. be very interactive and fun. The facilitator(s) will help you to explore your preferences for communicating with people and what you can do to improve your future relationships. You will also receive your own profile to act as a reminder and for personal reflection after the event.

  2. will help you understand how to communicate more beneficially with different people, and is a basis for techniques that can be used to listen, influence and persuade more successfully. Psychological Type Indicator (PTI) increases our understanding of the way we interact with others. Its practical value lies in promoting effective interpersonal relations as it underpins all the skills we use to communicate, both formally and informally with our peers, managers, clients and even our friends and family!

  3. promote a positive approach to individual differences, demonstrating that different working styles can be complementary, rather than a source of friction or conflict and that by understanding your own style and those of others you can develop relevant skills to analyse successful and not so successful interactions and be flexible.

During the event, you will complete a confidential, non-judgmental, personal profile which will provide you with an outline of;

  • where you prefer to get and focus your energy or attention
  • how you prefer to gather information
  • the process you prefer to use in coming to decision
  • how you prefer to deal with the world around your lifestyle

Time will then be spent explaining the generic areas of the profile to provide insights into the various ways in which different personalities approach each of the above areas. There are no right or wrong, good or bad personality profiles. It is all about our individual preferences which are normally acquired by the time you are seven years old!

Once you have your profile and understand the implications of this, you have the choice of adapting your current approach of communicating with people to improve the results you are currently getting by "Creating Profitable Relationships". Remember, if you continue to do what you always have done, you will continue to get the results you are already getting.