Coach & Empower

Coach & Empower ensures that both aspiring and existing managers have the necessary skills to develop a structured coaching approach with their teams - resulting in a positive impact on productivity and improvements in service level.

Coach & Empower also helps reduce the need for future training as more of your development needs can be met by in-house resource.


Who It’s Designed For

  • Team leaders
  • Supervisors
  • Managers

and is intended to help participants improve their coaching skills to support and develop staff to higher performance in the workplace.

Learning and Development Objectives

By the end of the course, participants will be able to;

  • Describe what coaching is and what it is not!
  • Identify the skills that managers will need to be an effective workplace coach
  • Understand how to structure a coaching session with staff members
  • Understand how to coach for development and higher performance
  • Be able to suggest a useful framework for a coaching meeting


Overview of Coach & Empower

This is a two day course including comfort and lunch breaks

  • Workplace Coaching - what we mean by the term coaching
  • Learning (Push or Pull?) - understanding when coaching might be appropriate
  • Workplace Coaching - looking at the skills coaches use and understanding a well known coaching model - GROW
  • Creating the right environment for coaching
  • What coaching is and how it works

Delegates have an opportunity to reflect on and consider their own personal learning and development needs

  • Types of Question
  • Body Language and Mirroring
  • Coaching Skills Review
  • Listening Skills
  • Assumptions
  • Coaching Demonstration using GROW
  • Remaining Neutral - Responding with empathy
  • Workplace Coaching - The Practice
  • Workplace Coaching - The Plan
  • Workplace Coaching - The Record
  • Workplace Coaching - The Review Quiz